Returns and Exchanges

FAQ | MJM Brand Store

If you want to return or exchange an item, we have created a FAQ and a brief overview of best practice.
You can find all applicable terms and conditions on the site Terms & Conditions.

Do you regret your purchase?

Så fortvivl ikke. Hos MJM er serviceniveauet højt og vi tilbyder som standard 30 dages fuld returret på alle varer købt via vores Brand Store. På den måde sikrer vi, at du har god tid til at prøve om dine accessories passer.

Alt du skal gøre er blot at udfylde det vedlagte returkort og sende de ønskede varer retur til os hurtigst mulig og gerne senest 30 dage fra du modtog din pakke. Du kan også benytte standardfortrydelsesformularen, som du finder nederst i handelsbetingelserne.

Notification of cancellation of purchase will be sent to our email info@mjmshop.dk.

Do you want to exchange?

Passer størrelsen ikke lige og ønsker du fx at prøve en anden i stedet, så ombytter vi altid med et smil.

However, you should always contact us first when exchanging. This is because we charge a fee for using our returns policy by default. And to ensure the best possible service and that we have the item you want in stock, it is our experience that a prior agreement disarms most misunderstandings.

Ved ombytning skal der foretages en ny bestilling af den ønskede model eller størrelse. Vi anbefaler altid, at man efter aftale med os, laver sin nye bestilling inden man sender den anden vare retur. Vi anbefaler at man først sender sin vare retur, når den nye vare er modtaget og prøvet. På den måde sikre vi, at den nye vare er et godt match for dig og vi undgår for meget frem og tilbage.

Do you buy MJM as a gift?

When buying Christmas and birthday gifts, our 30-day full return period is extended as a matter of course. For example, if you buy your Christmas gift via our Brand Store, we will exchange it right up until 30. January, no questions asked, as long as our normal return guidelines are followed. If you buy your birthday gifts from us and need a little extra string, simply write to us via your order. This way we can ensure that you are in good hands in the event of a return or exchange.

Do you want to advertise?

There is a 2-year warranty on products purchased through our Brand Store. The warranty applies to all defects in material and workmanship. In the event of a complaint, you must first contact our customer service before taking any further action. You can contact us by email or phone.

Som udgangspunkt anbefaler vi, at man tager billeder og dokumenterer skaden. Undgå selv at begynde at reparerer eller udbedre på produktet inden du reklamerer. Når du ønsker at reklamerer over en vare, skal du beholde varen indtil vi har fundet en løsning.

How to return

It is important that you at least fill out the white card and enclose it with your shipment. This ensures that our warehouse and administration can match the parcel with your order.

Når du skal sende din pakke retur, kan du med fordel benytter dig af den samme emballage. På den måde sikrer du dig bedst mod eventuelle transportskader. Betingelser for varens stand og returforsendelse, kan du læse mere om i vores handelsbetingelser.

You will generally have to pay any return costs yourself. To make returns as easy as possible, we have enclosed a return label in your parcel. However, please note that it costs DKK 39.00 to use our return label in Denmark and DKK 59.00 in Sweden. The money for this service will be deducted from your refund amount before being transferred back to your purchase account.

If you want to use our return label for a complaint, for example, you should have made an agreement with our customer service in advance. This way we can ensure that your complaint is handled correctly and that no misunderstandings arise, for example in connection with a possible shipping charge. with a possible shipping charge, for example.

B2b

BUSINESS-TO-BUSINESS